Shipping policy

KatWalks Shipping Policy

1. Order Processing

  • All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

  • Orders placed after 2:00 PM will be processed the next business day.

  • You will receive an order confirmation email upon purchase and a shipping confirmation email with tracking details once your order is dispatched.

2. Shipping Rates & Delivery Estimates

We offer the following shipping options at checkout:

Shipping Method Estimated Delivery Time Cost
Standard Shipping 5–7 business days [Insert Rate]
Express Shipping 2–4 business days [Insert Rate]
Free Shipping 5–7 business days Orders over $[amount]

Note: Delivery times are estimates and may vary due to carrier delays, weather, or peak seasons.

3. Shipping Locations

  • We currently ship to [list countries/regions you serve].

  • At this time, we do not ship to P.O. boxes or APO/FPO addresses.

4. Order Tracking

Once your order ships, you will receive an email with a tracking number.
Tracking updates may take 24–48 hours to appear after shipment.

5. Customs, Duties & Taxes

For international orders:

  • Customers are responsible for any customs fees, import duties, and taxes.

  • KatWalks is not responsible for delays due to customs processing.

6. Lost, Stolen, or Damaged Packages

  • KatWalks is not liable for packages lost or stolen after delivery is confirmed by the carrier.

  • If your order arrives damaged, please contact us within 48 hours at [your customer service email] with photos of the damage.

7. Changes to Shipping Policy

We may update this Shipping Policy from time to time.
Any changes will be posted on this page with a revised "Last updated" date.